Last Updated: 8/21/2024

Fashioned Health LLC (“Fashioned Health,” “we,” “our,” or “us”) is committed to protecting your privacy. This Privacy Notice applies to our websites, including FashionedHealth.com (our “Sites”), our mobile apps for iPhone and Android mobile devices (our “Apps”), and to our other product and service offerings (collectively, our “Service”). When you use these Services, this Privacy Policy applies to your use, so please review it carefully.

Privacy Highlights

Information we collect: We generally collect the following information:

• Account Information: information we collect at registration, including your name, phone number, address and email address.
• Self-Reported Information: information you provide to us, such as ratings, survey answers, or preferences.
• Health Information: information you provide to us or our Medical Team, related to your physical, mental or other health conditions.
• Device Information: information about the computer or device that you use to access our Services. This could include device attributes like the IP address, operating system, browser type, or app version, device IDs, and other identifiers associated with your device.
• Log Information: information related to the ways in which you interact with the Services, such as referring and exit pages and URLs, platform type, the number of clicks, domain names, landing pages, pages and content viewed and the order of those pages, the amount of time spent on particular pages, the date and time you used the Services, the frequency of your use of the Services, error logs, and other similar information.
• Location-Related Information: information about your location, such as your IP address.
• Cookie Information: Information on how you use the Services, or how your devices access the Services is collected via the use of cookies, web beacons, mobile device identifiers, and other technologies.

How We Collect Your Information

•  From You
•  Through Your Use of the Services
•  From Third Parties
•  Your Choices. It’s your data, you’re in control.
•  Communications. We provide you with choices about communications you receive from us.
•  Access and Correction: You can request access and correct information via your account settings, or by contacting us.
•  Deletion: You can delete your Fashioned Health account and data at any time by contacting us, at privacy@fashionedhealth.com 

Full Privacy Policy

1. How We Collect Information

• From You:  We collect information from you when you provide it to us directly, such as information provided during account registration or during a telehealth visit, through the messages you send us, or information you directly authorize to share with us from another entity, like lab test results.
• Through Your Use of The Services. We may collect information about you through your use of the Services, such as through service providers who use a variety of technologies and tools to collect such information, such as cookies, web beacons, and other technologies when you visit or interact with our Services.
• From Third Parties. We may obtain additional information about you from third parties, such as marketers, partners, researchers, and others. We may combine information that we collect from you with information about you that we obtain from such third parties and information derived from any Services we provide. We may use third-party website analytics services in connection with the Services, including, for example, to note mouse clicks, mouse movements, scrolling activity, and text that you type into the Website or App.

2. How We Use Information
We use your information to:

• Provide, develop, maintain, operate, improve, enhance, administer, protect, and troubleshoot our Services and your experience with them;
• Track and analyze trends and usage of the Services;
• Communicate with you, including customer support, reminders about your telehealth appointment, prescription-related notifications, to inform you of our Services, and other offers and information that we believe may be of interest to you;
• Customize and tailor your experience of the Services;
• Secure our systems, prevent fraud and protect the security of Fashioned Health systems;
• Enhance the security and safety of our Services;
• Verify your identity and prevent, detect, and investigate fraud and other potentially illegal or prohibited activities;
• Enforce, investigate, and report conduct violating our Terms of Service and other policies that govern your use of the Services; and 
• Comply with our licensing, legal, and regulatory obligations.

2. HOW WE SHARE INFORMATION
We use the information we collect for purposes described in this Privacy Notice or as otherwise disclosed to you on our Service or in connection with our Service. For example, we use your information to:

• Set up your account, verify your phone number, and deliver the Service to you;
• Send you transactional information, including confirmations, invoices, technical notices, product and services information, updates, security alerts, support and administrative messages, and information about your account with us;
• Communicate with you such as to respond to your comments and questions, provide customer service or feedback, or for any other purposes in connection with the Service;
• Provide you with news about products and services offered by us;
• Operate, maintain, test, enhance, update, monitor, diagnose, fix and improve our Service;
• Prevent, investigate or provide notice of fraud or unlawful or criminal activity, unauthorized access to or use of personal information, our data system services, and to meet governmental and institutional policy obligations.
• Enforce and carry out contracts and agreements with our customers;
• Investigate and resolve disputes and security issues and to enforce our Terms of Service;
• Comply with legal obligations; and
• For any other lawful, legitimate business purpose.

3. How we share information
Fashioned Health does not sell, rent, license, or trade your Personal Information. We may share your Personal Information as follows:

• As Directed by You. When you direct us to share Personal Information, we will do so on your behalf.
• Service Providers.  Fashioned Health may share your Personal Information with other companies that work with, or on behalf of, Fashioned Health to provide products and services. For example, some of the types of service providers include: payment processors, order fulfillment, marketing and analytics, cloud storage, IT and security vendors.
• Healthcare Providers and Pharmacies. Fashioned Health may share your Personal Information to provide the Services to you, such as treatment, running our healthcare operations, processing payments, pharmacy fulfillment services, and quality assurance reviews.
• As Required by Law, To Prevent Harm and/or in the Public Interest. We may provide Personal Information about you to respond to subpoenas, court orders, legal process or governmental regulations, or to establish or exercise our legal rights or defend against legal claims. Where necessary, we will share information in order to investigate, prevent or take action regarding illegal activities, suspected fraud, safety or security concerns, or as otherwise required by law.
• Business Transfers.  We may share your Personal Information with other business entities in connection with the sale, assignment, merger or other transfer of all or a portion of Fashioned Health’s business to such business entity.  This Privacy Policy will apply to your Personal Information as transferred to the new entity.

5. Your Privacy Choices
At Fashioned Health, we believe you should be in control of your Personal Information. You can make the following choices by contacting the Patient Support Team at Privacy@FashionedHealth.com

• Access: You can access and download your Personal Information processed by Fashioned Health.
• Correction: You can correct certain account information, such as email address or phone number associated with your account. You can also make these changes in your account settings.
• Deletion: You can delete your Fashioned Health account at any time. Please keep in mind we are required to retain certain limited information for legal and regulatory purposes, such as information that is part of your medical record.

6. Your Rights With Respect to Health Information

You have certain rights with respect to your Health Information, in accordance with applicable state and federal medical privacy laws. All rights and authorized uses of your health information may be found in Fashioned Health Notice Regarding Information Below.

7. CHILDREN’S PRIVACY

Fashioned Health does not knowingly collect or solicit any information from anyone under the age of 18 on this Service. In the event that we learn that we have inadvertently collected personal information from a child under age 18, we will promptly delete that information. If you believe that we might have any information from a child under 18, please contact us at support@FashonedHealth.com

8. CHANGES TO OUR PRIVACY NOTICE

We may modify or update this Privacy Notice from time to time to reflect the changes in our business and practices, so you should review this page periodically. When we change the Privacy Notice in a material manner, we will let you know and update the “last updated” date at the top of this page. If you object to any changes, you may stop using our Service. Continuing to use our Service after we publish changes to this Privacy Notice means that you are acknowledging and understand the changes.

9. HOW TO CONTACT US

If you have any questions about this Privacy Notice or the Service, please contact us at Privacy@FashionedHealth.com

Notice Regarding Information in Your Medical Record
Our Pledge Regarding Your Medical Record

Your health care treatment is personal to you and we understand the importance of protecting your Medical Record. This Notice applies to all Medical Records we create, control, or maintain, and outlines the ways your information in those records are used or shared, and what your choices are.

What is a Medical Record

Please note, your Medical Record contains only a limited set of Personal Information that relates to the health care we provide to you. For example, it may include demographic information, diagnosis, or communications with a provider.

To understand how all your Personal Information is handled by Fashioned Health, please review our Privacy Policy. To the extent there are any conflicts between the Privacy Policy and this Notice related to your Medical Record, this Notice will govern.

In some circumstances, your Medical Record could have additional information about your health that we give special consideration to protecting. Examples of this information include, but are not limited to, psychotherapy or mental health notes, results related to sexually transmitted infection(s) (“STI”), or genetic information. We require additional authorization from you before we use or share that information.

How We Use and Share Your Medical Record

The following categories describe ways that we may use or share your Medical Record.

• For Treatment. We share your Medical Record in the course of providing medical treatment or in coordinating or managing any Services you’ve received or requested. For example, we may share your Medical Record with members of our Medical Team involved in your care to provide an additional consult or to fill a prescription.
• For Providing Services. We may use and share your Medical Record to carry out our business operations and be able to provide the Services to you. These uses or disclosures are related to things like billing or fulfilling prescriptions, quality of care, compliance activities, administrative purposes, contractual obligations, grievances, or legal obligations. For example, we may use information in your Medical Record to review the treatment and services provided or to evaluate the performance of the staff and contractors caring for you.
• To Comply with Your Instructions. We will share your Medical Record as directed by you. For example, if you choose to share your Medical Records with a third party available on the Services, we will do so with your consent.
• As Required by Law.  We will share your Medical Record when required to do so by federal, state, or local law. In certain circumstances, Fashioned Health may be required by law to comply with a valid court order, subpoena, or search warrant for a Medical Record. As permitted under applicable law, we will provide notice to you prior to sharing your Medical Record.
• Disclosure for Threats to Health and Safety.  In certain circumstances, we are required to share your Medical Record to help protect you or someone else’s health and/or safety. For example, we may ask local law enforcement to perform a health and welfare check if, in our provider’s professional judgment, a welfare check is necessary.
• Public Health Reporting Requirements. We are required to report certain test results, like STI or positive COVID tests, to health agencies for public health purposes.
• Special Considerations
• In certain situations, some sensitive information in your Medical Record will not be used or shared without your written authorization, unless required by law. Some examples of types of information that need specific authorization:
• Genetic Information. This is any information about your individual genotype, including results of any genetic test.
• Psychotherapy Notes. We do not create psychotherapy notes in your Medical Record since mental health counseling is not a part of our medical team’s depression and anxiety care.
• STI Test Results. This is information related to any sexually transmitted infection(s) you experience.
• HIV/AIDS Results. This is information related to any HIV or AIDS test results.

Control of Your Medical Record
You have control over your Medical Record. You can request the following by contacting the Health Care Compliance Team at the address below.

• Copy of your Medical Record.  With certain exceptions, you may receive copies of your Medical Record, which may include information such as your diagnosis, provider notes, and treatment plan.
• Correction.  If you believe that information in your Medical Record is incorrect or incomplete, you may ask us to correct the information.
• List of Disclosures. You may request a list of certain third parties we have shared your Medical Record with in the past 12 months.
• Request Us to Limit How We Use or Share Your Medical Record. You can request that we limit how we share your Medical Record with your family members or others involved in your care. If you provide any written authorization to disclose your Medical Record, you are free to revoke your authorization at any time in writing. After receiving the request, we will stop any further use or sharing of your Medical Record, except in cases where we have already acted based on your previous permission. We are unable to undo any disclosure already made with your permission.
• Request Confidential Communications. You can request that we communicate with you about your appointments or other health care matters in a specific way. We’ll do our best to accommodate your reasonable request but may be unable to if it causes significant operational or administrative burdens.
• Account Deletion: As mentioned in our Privacy Policy, you are free to delete your account at any time. We may retain all or part of your Medical Record after you close your account for a limited period of time as required by law, contractual obligations, as necessary for the establishment, exercise or defense of legal claims, audit and/or compliance purposes. In some circumstances, we may not be able to accommodate your request if it conflicts with our legal obligations, the request is manifestly unfounded or excessive, or it affects our ability to provide the Services.

In some circumstances, we may not be able to accommodate your request if it conflicts with our legal obligations, the request is manifestly unfounded or excessive, or it affects our ability to provide the Services.

Contact Us

If you have any questions about how we use or share your Medical Records, please contact us at: Email: privacy@FashionedHealth.com

Changes to this Notice

We reserve the right to change and make updates to this Notice from time to time. These changes will be effective for all Medical Records that we maintain and control. We will post our most current version of this document on our website. Whenever material changes to this Notice are made, we will provide you with notice before the modifications are effective, such as by posting a notice on our website or sending a message to the email address associated with your account.

Legal Duties

Our Legal Duties: Fashioned Health is required by law to maintain the privacy of protected health information. We are obligated to provide you with this notice of our legal duties and privacy practices with respect to your medical information, abide by the terms of the notice currently in effect, and notify you if there is a breach of your unsecured protected health information.

Privacy Official: If you have any questions or concerns about our privacy practices, or if you wish to exercise any of your rights as described in this notice, you can contact our Privacy Official: 

Name: Christian Perez 

Email: privacy@FashionedHealth.com 

Phone: 630-448-2724

Address: 150 S York Street, Suite 215, Elmhurst, IL 60126

By including this statement of legal duties and contact information of our Privacy Official, we ensure that our privacy policy is HIPAA compliant.